Contact Us
We’re Here to Help – Contact CosyNora
At CosyNora, we care about your experience from the moment you visit our shop to the time your order arrives. Whether you need details about a product, updates on an order, or guidance with shipping, our support team is here to provide clear and friendly assistance.
How Can We Help?
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Product Questions: Learn more about sizing, finishes, personalization options, or request a custom design.
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Order Support: Update details, review your order progress, or request adjustments—we’ll do our best to help.
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Shipping Guidance: Ask about processing times, tracking updates, or delivery to your location.
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Aftercare: If something arrives damaged or incorrect, let us know within 7 days so we can make it right.
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Returns & Refunds: Check our policy page or reach out directly if you need assistance with a return.
Contact Information
Customer Support Hotline:
+1 832-758-4573
Email Support:
support@cosynora.com
We respond to all emails within 24 business hours.
Business Address:
1946 W 42nd St, Los Angeles, CA 90062, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
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Monday – Saturday: 8:30 am – 7:00 pm (EST)
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Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.
Helpful Tips When Reaching Out
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Share your order number and any specific details to help us respond quickly.
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For changes to custom orders, please contact us within 12 hours of purchase.
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For urgent matters, call our hotline during business hours for immediate help.
Our Promise
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Every inquiry is answered by a real person, not an automated system.
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Product details on our website are always accurate and current.
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We believe in honesty and clarity with pricing, timelines, and communication.
